Simplesat offers free migration for GetFeedback Direct customers

SurveyMonkey will shut down GetFeedback Direct on Dec. 31, 2026, leaving Salesforce teams that run CSAT and NPS surveys to replace their workflows. Simplesat says it will rebuild those programs for free and help customers move before the deadline.

Why it matters: - Salesforce teams using GetFeedback Direct for CSAT, NPS and other feedback surveys will need a replacement by Dec. 31, 2026. - Survey programs tied to case closure, follow-up actions and historical response data could break if teams do not export records and move workflows in time. - Simplesat says it will rebuild those survey programs at no charge, reducing the cost and effort of the switch.

What happened: - SurveyMonkey is shutting down GetFeedback Direct, its Salesforce-connected survey product, on Dec. 31, 2026. - Simplesat, a customer feedback platform for service teams, said it will migrate affected customers for free. - The company said eligible GetFeedback Direct customers can begin migrating before their paid term ends, subject to eligibility and plan terms. - Cory Brown, co-founder and CEO of Simplesat, said companies keep buying specialized feedback tools and then lose them when those products are shut down.

The details: - GetFeedback Direct can trigger surveys inside Salesforce, including CSAT and NPS surveys when a case closes. - Workflows that depend on GetFeedback Direct need a replacement before the shutdown date. - Customers should confirm post-shutdown access and export historical responses before Dec. 31, 2026. - Simplesat says it can recreate common GetFeedback Direct workflows in Salesforce, including surveys triggered by case closure or other workflows. - Simplesat says it maps responses back to the relevant case and contact. - Customers migrating to Simplesat get a migration specialist at no cost. - The migration work includes recreating live surveys, importing past ratings and comments with original dates, connecting Salesforce, mapping responses, rebuilding triggers and follow-up actions, testing against real Salesforce records, and running both systems side by side before switching. - Simplesat says it can rebuild CSAT, CES, NPS, 5-star and custom surveys. - Simplesat has been independently owned since 2016 and focuses on feedback management. - Simplesat has published a guide for teams evaluating GetFeedback Direct alternatives, titled "Is GetFeedback shutting down? What Salesforce teams need to know". - The guide covers which GetFeedback product is closing, what stops working in Salesforce and what to document before moving. - Teams comparing GetFeedback Direct alternatives can email sales@simplesat.io.

Between the lines: - Two specialized feedback tools have been retired in 2026, signaling continued consolidation in the customer-feedback market. - Qualtrics acquired Delighted in 2018 and shut it down on June 30, 2026. - SurveyMonkey acquired GetFeedback in 2019 and is now closing Direct. - Simplesat is positioning itself as a focused alternative for service teams that need feedback tools embedded in CRM and helpdesk workflows.

What's next: - Affected customers have until Dec. 31, 2026, to move off GetFeedback Direct. - Teams that want to preserve survey history and Salesforce automation will need to document current workflows and export data before the shutdown. - Simplesat says migration assistance is available through Dec. 31, 2026, at no additional charge for eligible customers.

The bottom line: - GetFeedback Direct is going away, and Salesforce teams using it will need to act before year-end. - Simplesat is offering a free migration path to keep those survey programs running inside Salesforce.