Shannon Picchione Recognized by Influential Women as a Leader in Customer Success and Financial Strategy
Shannon Picchione, a seasoned executive leader with over 28 years of experience, is making waves in the consulting world as she leverages her extensive background in customer success, financial strategy, and credit governance. With a proven track record in large-scale organizations, including her notable tenure as Senior Vice President at EchoStar/DISH, Shannon has played a pivotal role in modernizing payment ecosystems, enhancing fraud prevention frameworks, and spearheading enterprise-wide initiatives that drive customer retention and financial stability.
Now an independent consultant, Shannon applies her wealth of knowledge in back-office optimization, process automation, and strategic planning to help businesses streamline operations, reduce costs, and achieve sustainable growth. Her career is marked by a strong ability to align operational performance with organizational vision, overseeing director- and SVP-level teams, guiding multimillion-dollar vendor negotiations, and implementing innovative payment strategies that enhance customer loyalty.
Shannon’s leadership is characterized by a commitment to excellence, accountability, and mentorship. She empowers teams to embrace innovation while delivering measurable business outcomes, ensuring that each team member is equipped to contribute to the organization’s success. Her approach goes beyond technical and strategic expertise; it is rooted in fostering collaboration and cultivating future leaders.
Throughout her career, Shannon has embraced a leadership philosophy centered around vision, communication, and relationship building. She firmly believes that strong relationships and open communication are the bedrock of high-performing teams and customer-first business models. “The best career advice I’ve ever received is to lead by listening,” Shannon explains. Appreciating the contributions of colleagues and customers alike, as well as building strong relationships through communication and teamwork is essential for success.
To young women entering the industry, Shannon encourages them to prioritize building strong relationships, ask questions, and keep their career aspirations front and center. “Don’t be afraid to seek out information, invest in networking both inside and outside your company, and focus on continuous growth to open future opportunities,” she advises.
In the competitive telecommunications market, retaining customers while ensuring subscriber satisfaction presents significant challenges. Yet, Shannon sees immense potential in investing in employee development and engagement to foster long-term loyalty and satisfaction.
Shannon is dedicated to mentoring and empowering others, particularly women, while promoting values of integrity and accountability. Her unwavering commitment to continuous growth, leadership development, and delivering excellence continues to leave a lasting impact on the organizations she serves.
Recognized for transforming challenges into opportunities, Shannon is poised to drive meaningful change in customer success, risk optimization, and financial operations.
Learn More about Shannon Picchione:
Through her Influential Women profile, https://influentialwomen.com/connect/shannon-picchione
Influential Women
Influential Women provides a platform where women from all backgrounds can connect, share their perspectives, and create content that empowers themselves and others. Through storytelling, thought leadership, and creative expression, Influential Women amplifies voices that inspire change.
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Influential Women
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